Refund Policy

Effective Date: 8/31/24

Freedom Frost (“we,” “us,” or “our”) is committed to providing high-quality snow cones and a great customer experience. This Refund Policy outlines the conditions under which refunds may be requested and processed.

1. Refund Eligibility

In-Person Purchases:
Refunds for in-person purchases are generally not provided. However, if there is an issue with your order, please contact us immediately at the point of sale to address the problem.

Online Orders:
For online orders, refunds are available if the following conditions are met:

  • The request is made within 24 hours of placing the order.
  • The order has not yet been processed or shipped.

2. How to Request a Refund

To request a refund, please contact us using the information below. Provide your order number, the reason for the refund request, and any supporting documentation or evidence.

3. Processing Refunds

Refunds for Online Orders:
Once your refund request is received and approved, we will process the refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Exceptions:
Refunds may not be granted in the following cases:

  • If the request is made after 24 hours of placing the order.
  • If the order has already been processed or shipped.
  • If the request is for a change of mind or customer preference.

4. Exchanges

We do not offer exchanges for online orders. If you are dissatisfied with your purchase, please contact us to discuss potential resolutions.

5. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

6. Contact Us

If you have any questions or need assistance with a refund request, please contact us at: